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GOOD
QUESTIONS.
Everything you should know before ordering a made-to-order piece.
Is every piece made to order?+
Yes. A piece enters production only after a paid order is placed. Drop 01 does not use fake stock counts or promise unlimited inventory.
How long will my order take?+
The current estimate is 15–25 business days. That includes the weekly order cutoff, production, delivery to Late Mile, inspection, branded repackaging, and final shipment to you.
What payment methods can I use?+
Checkout is processed securely by Stripe. Major debit and credit cards are accepted. Apple Pay appears on compatible devices and browsers when available.
How do I track my order?+
You receive an order confirmation after checkout. Final customer tracking is emailed when the inspected Late Mile package ships.
Can I change or cancel an order?+
Contact us immediately with your order number. Changes and cancellations are not guaranteed after supplier production begins.
Can I return a piece?+
Unworn, unwashed pieces with original tags may be requested for return within 14 days of delivery. Start the request before sending anything back.
When will I receive my refund?+
Approved refunds are sent to the original payment method after the return is received and inspected. Your bank or card provider may take another 5–10 business days to post it.
What if my order is damaged or incorrect?+
Email hello@vibesappstudios.com within 7 days of delivery with your order number and clear photos. We will review the issue for a replacement or refund.