Back to store ←LATE MILE / CUSTOMER CARE
Paid orders are grouped into a weekly Tapstitch batch and sent to Late Mile for inspection and branded repackaging before final customer shipment. U.S. shipping is $12.95 at launch. The current 15–25 business-day estimate and shipping charge are shown before payment, and final tracking is emailed when the inspected package ships.
Unworn, unwashed pieces with original tags may be requested for return within 14 days of delivery. Original shipping charges are not refundable and return shipping is customer-paid unless the piece is damaged, misprinted, or incorrect. Start the request through the returns page before sending anything back.
Approved refunds are issued to the original payment method after the returned piece is received and inspected. Original shipping is not refundable. Banks and card providers can take 5–10 business days to post the credit after Late Mile submits it.
Contact hello@vibesappstudios.com within 7 days of delivery and include the order number and clear photos. Late Mile will review the issue and provide a replacement or refund when the received item is damaged, misprinted, or incorrect.
Because production begins after purchase, changes or cancellations are not guaranteed. Contact hello@vibesappstudios.com immediately with the order number. If supplier production has already started, the order may need to continue.
Late Mile uses order and contact information only to process payment, produce and deliver the order, provide support, prevent fraud, and meet applicable legal obligations. Payment card details are handled by Stripe and are not stored by Late Mile. Customer order data is restricted to the protected owner dashboard and necessary service providers.
Product visuals show the approved design direction. Garment appearance can vary slightly because of wash, material, screen, and production differences. An order is subject to payment approval and supplier availability. If a paid item cannot be fulfilled, Late Mile will contact the customer and provide available options, including a refund.